CLIENT & SUPPORT WORKER

HOW TO MAKE A COMPLAINT

We hope that MSP Case Management Ltd offers the service that you would expect however we understand that we may not always get things right. Any complaint that is made is acted upon and we look at how we can do things differently in the future.

If you do need to complain about any aspect of our service, please Contact Us:

MARYLKA PUCHALSKA
Director / Case Manager

marylka@mspcm.co.uk
Telephone: 07843 347128

Your complaint will be acknowledged within 24 hours and following investigation, you will receive a written response within 28 days.

Alternatively, you can also discuss complaints with:

  • Your Solicitor or Deputy.
  • Your Social Worker.
  • Care Quality Commission.